24/7/365 information technology support is necessary for businesses in the United States. 24/7 refers to 24 hours a day, 7 days a week and 365 days per year. 24/7/365 information technology support means that no matter when an emergency happens or when you need help, there will always be someone available to assist you quickly and efficiently. Businesses must have 24/7/365 information technology support because of these five reasons:
1) Every second counts when something goes wrong with your network
24 hours was not meant to be enough time for technicians to fix all potential problems. According to Computer World, it takes 29 minutes on average (almost 30!) for companies without 24/7 IT support to notice downtime. Your information technology support team should protect your business 24/7 so you don’t lose money, customers and most importantly, data.
2) You need to be available 24 hours a day
According to Staples, “85% of online shoppers expect 24-hour availability from companies they do business with.” Customers demand 24/7 support because their lives do not revolve around 9am to 5pm, Monday through Friday. By using 24/7 IT support services for businesses, you are ensuring that your company can be reached at any time by potential customers looking for information or wanting to schedule an appointment.
3) Information Technology is constantly evolving
Information Technology has become more complex in the last few years alone. 24/7 information technology support means that your technicians will be able to stay up-to-date on all changes and developments in Information Technology. 24/7 IT support can help you prevent any potential problems before they happen, giving your business the upper hand over its competition.
4) You need 24/7 access to technical experts
24/7 information technology support services mean that you will always have a direct line to the best and most experienced technical experts available 24 hours a day, seven days a week. When you continuously update and upgrade your network infrastructure, 24/7 IT support services allow your company to take advantage of new hardware and software without having to worry about how to fix it if an issue arises. 24/7 information technology support means that there is no such thing as an issue too big or too small, 24/7 IT support technicians can fix any network-related problem.
5) 24/7 information technology support ensures your business is secure
24/7 Information technology support will help ensure that your company’s sensitive data and systems are not only kept safe 24 hours a day, 7 days a week, but that they are also constantly monitored for threats and attacks. Information technology security services means that you will always be aware of all actions surrounding your network, giving you peace of mind knowing that your business is protected at all times. IT support ensures that no matter what happens in the Information Technology world, your company and its data will always be safe and secure.
These are the reasons that 24/7 information technology support is a necessity for businesses in the modern economy. 24/7 information technology support means that your business is never out of reach from potential customers or threats from hackers and intruders. 24/7 information technology support ensures that your company can be as successful as possible so you can expand your customer base and meet all of your goals!